PROCESS EXPLAINER — BRIGHTCART

HOW A REFUND FLOWS

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REQUEST

DAY 0

You tap “refund” and pick a reason.

REVIEW

DAY 1

The team checks the item’s condition.

APPROVED

DAY 2

You get the email. The money starts moving.

AT THE BANK

DAY 3–5

Banks take their time — this part is normal.

DONE ✓

DAY 5

Full amount back on the original card.

FIVE STEPS. NO PHONE CALL NEEDED.

BRIGHTCART IS A FICTIONAL STORE — TIMES ARE EXAMPLES; REAL POLICIES VARY